LuMu Interiors DOES NOT REFUND items for change of mind. LuMu Interiors will provide an EXCHANGE OR STORE CREDIT within 14 days of purchase for goods returned with proof of purchase in their original condition and/or packaging. We recommend you choose your items carefully and consider measurements and dimensions before purchasing items in store and online.
Special order and custom made items ordered in to meet the customer's requirements must be paid for in full prior to the order and manufacture of these goods. We will not refund for change of mind unless these items are faulty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major product defects. If the defects are minor, you are also entitled to have the goods repaired by us. All claims regarding defects or damages must be made in writing within 7 days of purchasing the product in store or 14 days if the product was couriered. You must also provide your proof of purchase. Claims with no proof of purchase will not be considered for repair or replacement.
LuMu Interiors will repair or replace items that are damaged in transit only if the delivery was carried out by a LuMu Interiors approved courier. Refunds will only be given if the item cannot be repaired or replaced.
All our pieces are packaged with care. However, in the unlikely event that an item is damaged or broken in transit, please contact us immediately and we will arrange for the damaged piece to be picked up and a replacement delivered to you immediately at no additional cost.
No credit or refund will be given for delivery, postage of installation fees when returns are due to change of mind.